Warranty Policy
Every new machine and attachment sold by Greenline Turf & Tractor is backed by the manufacturer’s limited warranty and our in-house service support. This policy applies to all products offered on this site, including lawn tractors and root grapple rake attachments.
Manufacturer warranty
New equipment is covered by a limited bumper-to-bumper warranty for turf, utility, and attachment products: two years or 120 hours of use, whichever comes first. This warranty is provided by the manufacturer to the original purchaser who buys from an authorized dealer. Specific coverage terms may vary by product and are supplied with your equipment.
Under this warranty, the manufacturer will repair or replace, at its option, any covered part found to be defective in material or workmanship during the applicable warranty term. Warranty registration is handled by us as your selling dealer.
Our dealer service guarantee
Warranty service is performed at our dealership by trained technicians. You do not ship the equipment anywhere. Just call or email us, describe the issue, and we will coordinate inspection and repair. We aim to diagnose warranty concerns promptly and keep downtime to a minimum.
What is not covered
- Normal wear items such as blades, tines, belts, tires, hoses, and batteries.
- Damage caused by misuse, abuse, neglect, overloading, or improper maintenance.
- Damage from unauthorized modifications or non-approved replacement parts.
- Consumables and routine maintenance items.
30-day satisfaction promise
In addition to the manufacturer warranty, products purchased from us are eligible for our satisfaction promise. If you are not happy with your purchase, you may return it within 30 days for a full refund or exchange, subject to the conditions in our Return Policy.
How to make a warranty claim
Contact us at contact@johndeeremachines.com with your order number, the product serial or model number, and a description of the issue. We will guide you through the next steps and schedule service if needed.
Full warranty document
The complete manufacturer warranty terms are provided with your equipment at delivery. If you need a replacement copy, please contact us and we will provide one.
Effective date: 10/28/2026